FOR CLIENTS

Basics

• Getting Started - Atlas Client
• How do I book a meeting?
• What is ATLAS and how can it help me as a Client?
• What is a Verified Specialist?
• Can I meet with a Specialist at his office? Is ATLAS online only?
• What kind of Specialists can I find on Atlas? What issues can they help me with?

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My Appointments

• How do I reschedule/cancel a meeting if I'm an Atlas Client?
• Can I book the next meeting during my current online session?
• How can I and the Specialist take shared notes?
• How do I check my Specialist’s meetings history during an online session?
• How do I send the Specialist files during an online meeting?
• How do I write to the Specialist during an online meeting?

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My messages

• How do I access the Specialist’s profile from his/hers chat window?
• How do I access the Specialist’s calendar from his/hers chat window?
• Can I interact with the Specialist just through messages, without the need to have an online or offline meeting?
• Where can I see all of my conversations with Atlas Specialists?

Specialist Profile Page

• Why & how to leave a review to a Specialist after a meeting
• This Specialist does not have meetings listed in his calendar. How do I book one?
• How do I send a message to a Specialist?

Get Help 24/7

• How many times can I use the Get Help 24/7 service?
• Does the Get Help 24/7 service cost anything?
• Can I describe the issues I’m dealing with so an ATLAS Specialist will contact me?

My payments

• Can I pay using cash or bank transfer?
• How do I pay for a meeting?
• I’m reluctant to use my credit card. Is it safe to pay with credit card?

Referral system

• What can I do with my referral code?
• What is the Atlas referral code and how does it work for Clients?
• What is ATLAS Credit and what can I do with it?

My invoices

• How do I reissue an invoice for a Legal Entity if it's already issued for a Person?
• Where do I find the invoice issued by the Specialist?
• What is the Atlas invoice and where can I find it?

Automated Matching

• How does the Automated Matching service work?

Corporate Program

• How do I know if the company I work for offers Atlas services as employer benefits?

My profile

• Created an Atlas Specialist account by mistake and don't know how to revert back to Atlas Client?
• I have a voucher code. How do I add it to my profile?