If you use your Employer's infrastructure/network as part of your online appointment, please take into consideration that there may be certain restrictions that may affect the access to the ATLAS platform.
🛑 Here are some of these:
➤ Filters that block all or part of access to the atlas.app domain and subdomains
➤ Proxy Servers afferent settings that block access to Web Sockets technologies
➤ Settings that don't allow camera and/or microphone access
🤦 We have listed below some of the problems experienced by users:
➤ Although the password is correctly entered in the SignIn/Connect form, a message is displayed saying: wrong password
➤ When you access the atlas.app or my.atlas.app page, no content is displayed
➤ When accessing the video/online meeting, the displayed message is "The video transmission has been closed. Reason: Network problems have been detected. Please reaccess the videoconference."
➤ The camera and/or microphone are not detected - if other videoconferencing-enabled apps (Webex, Skype, Lynk, Microsoft Games, Zoom etc.) are still running on the device, it means that access has been explicitly granted to those apps.
🧠 What you can do:
Get in touch with the IT team of the company where you work and let them know about the problems you've reported - please let us know at firstname.lastname@example.org;
Use personal equipment (phone or laptop/desktop) and/or your network (even 3g/4G) for internet access.
Make sure the microphone and camera work. To test the two features, you need to
➤ Access the main dashboard (Client Dashboard)
➤ Click on the Check your microphone, camera, and connection
➤ Choose: Test the camera and microphone and then also
➤ Test my video conference capability