ATLAS provides licensed therapists (Specialists) with a fully secure online counseling platform that serves as a hub where people seeking help (Clients) have 24/7 access to view and buy their complete range of services through a computer, tablet or smartphone.
The ATLAS platform can be used for both online, via video-conference, and offline, at the office, meetings, with the added benefit of being integrated with modern tools that can facilitate an easy-to-use approach for Clients and Specialists.
Below, we'll guide you through all the necessary steps needed to create an account on ATLAS, setting up your profile and having online, via video-conference, or offline, at the office, meetings with your Clients. As well, we'll detail other features such as the Referral System and Premium Access, to name just a couple.
How to create an ATLAS Specialist account
To create an ATLAS Specialist account you need to access the Sign Up page, select a password and add your email address.
Account creation is 100% free for both Specialist and Client.
Furthermore, there is no payment plan related to the number of daily/weekly/monthly/yearly Clients that a Specialist has. However, ATLAS will take a small fee per successfully completed appointment.
Note: You need to be a licensed therapist to become an ATLAS Specialist. Read more here.
Download and install your preferred ATLAS app
Setting up your account and completing your profile
You need to complete all aspects of your profile with real information about yourself in order to get your account validated by the ATLAS Team. Find more about this here.
Note: A valid telephone number & email address is mandatory as you will receive important notifications regarding your day-to-day activities on ATLAS.
1. Add a complete bio
In your Profile Page you can add a bio detailing your professional career and achievements. Detailed information can entice Clients to book a meeting with you. As well, it adds credibility to your online profile so it's highly recommended you spend some time creating your bio.
2. Add pricing
In your Profile Page, go to Settings and set a default price per session. This makes it easier when creating meetings as it will automatically set your per session default price.
Note: You can change this at anytime from the Profile Page or when creating a meeting.
3. Add meetings
You can set up online meetings, that will take place via video-conference, or offline ones, that will take place at your office. To set up meetings, follow this short tutorial on how to do so.
Note: It's important to have meetings listed in your ATLAS Calendar as it raises the chances of Clients booking you meetings.
4. Add Unlimited Message subscriptions
Unlimited Message subscriptions allow Clients to text the Specialist between meetings. More so, there are Clients that might prefer to chat with a Specialist instead of having an online or offline meeting due to personal preferences.
Find out more about Unlimited Message subscriptions, message limits and how to set up a subscription right here.
How do Clients book meetings?
There are a few ways for Clients to book meetings with ATLAS Specialists.
From the Client Dashboard
1. Ask a Specialist
A free service that lets Clients describe the issues they are going through and send that message to all eligible Specialists.
Learn more here.
2. First Meeting Free
A Client can have a his/hers first meeting free. This will be a 30 minute evaluation session with the ATLAS Team to evaluate and guide him/her to a recommended Specialist.
Learn more here.
3. Automated Matching
The Client answers some questions about his/hers wellbeing and the ATLAS algorithm will automatically suggest the right Specialist available.
Learn more here.
Via the Specialist Calendar or using the Solicit a Meeting functionality.
Learn more here.
Best practices to book more meetings
Answer messages fast
When a Client sends a message either through one of the ATLAS services or uses a direct approach (via the Send a message functionality) he/she has an immediate need - looking for a Specialist that can help with the problems that are going on.
To raise your chances of booking meetings with Clients we highly recommend you reply to these messages as soon as possible and offer incentives such as Instant, Free or Discounted Meetings.
Add available meetings in your Calendar
It's easier for Clients to select an available meeting in your Calendar and book it rather than soliciting a meeting if you don't have any listed.
Write on your ATLAS blog
Each Specialist has its on blog, nested inside his/hers profile. Writing about a variety of topics (depression, parenting, career&coaching etc.) makes your Specialist Persona even more professional and it might lead to more meeting booked.
Share your ATLAS Specialist profile
Your ATLAS Specialist profile can be shared on Social Media, Forums, Email and so on.
Learn more here.
Note: If you are a Facebook user, you can pick the ATLAS Facebook Profile Picture Frame for your profile picture. Here's how.
How does a Specialist sets up meetings?
Setting up meetings on ATLAS can be done in under a minute and the steps are easy to understand and intuitive.
For a complete tutorial, read this article here for both online, via video-conference, and offline, at the office, setups.
How does the Specialist get paid?
From your Profile Page, go to Settings and select the payment interval:
- next day
- twice a month
Although you will need a Premium Account for access all of the above options. The weekly payment is the default one.
Clients can pay via credit card, cash (at the office) or bank transfers. For bank transfers, Clients need to book a meeting at least 5 days before it takes place so we can confirm the transaction.
What to do before online meeting?
Before your first online meeting starts, you need to:
- Validate your phone number
- Determine if you have a stable & high-speed internet connection
- Determine if you have speakers, a webcam and microphone installed and ready to use
- Check your browser compatibility
- Make sure you the place you're in doesn't interfere with your meeting (too much noise, people walking around, too many distractions etc)
- Make sure you're on time
Read the complete guide here.
What to do during online meeting?
- Take shared notes with your Client
- Send a text message to your Client
- Or send him/her a file
- Take private notes
- Book another meeting with your Client during your online session
What to do immediately after your offline meeting has ended?
When a Client acquires an Offline Meeting (at the office) listed by the Specialist, he receives a code by email that must be communicated to the Specialist at the end of the Session.
In turn, the Specialist is notified by email that he must receive this code from the Client at the end of the Meeting.
The customer receives this code also by SMS 5 minutes before the Meeting.
Read more right here about what to do with the code or how to recover it in case the Client or the Specialist forgets it.
What do to after any meeting
Ask for an honest review from your Client. Any & every testimonial makes your ATLAS Specialist profile look more credible and professional.
If the context is right, you can approach your Client and ask to recommend your services to friends, colleagues or acquaintances.
You can also discuss more about Chat subscriptions and agree on a period and pricing.
Other things to take into consideration
Congratulations! You've finished the Getting Started - ATLAS Specialist Help Center article. There are a few more things to take into consideration, but this is everything you need to know to have a great experience.
- Buy a Premium account from the ATLAS Store and unlock Instant Meetings and other benefits.
- Can't make it in time for a meeting? Cancel the meeting or ask the Client to reschedule. Find out more here.
- You can bring other Specialists or Clients to the ATLAS platform and get rewarded in the process. Find more about the Referral System here.
Note: For any issues that don't have a solution in the ATLAS Help Center, you can contact us directly via email at firstname.lastname@example.org and will reply as soon as possible.